Damage During Shipping
We do a quality check of every order before shipping, however, sometimes packages are damaged during shipping despite the efforts we take to protect every order. Sometimes things happen that are out of our control.
If your order is damaged during shipping, we will of course work with you to replace damaged portion of the order. Buyer must inspect the merchandise on the date of delivery, noting damages or shortages on both Buyer’s copy and carrier’s copy of delivery receipt. Only if goods are damaged beyond salvage should you refuse the shipment. If damage is concealed, it must be reported to Online Office Furniture within 10 days of receipt of shipment.
Buyer will need to take photos of the package and damaged product and email them to support@urban9-5.com and we will process your shipment after receiving the photos. Please make sure and include your order number and name in the email.
**Claims for transportation damage are always pursued by Urban 9-5. Buyer MUST keep all packaging to be inspected by either UPS or the freight company. Do not discard anything
If problems arise with the quality or workmanship of your purchase, we will adjust, repair or replace the portion of item in question to your satisfaction. Normal wear on products excluded.
